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Privacy Policy

This Privacy Policy outlines how ExpertCoach.Co ("we," "us," or "our") collects, uses, and protects the information obtained from users ("you," "your") of the ExpertCoach.Co website ("Site"). This Privacy Policy applies to all products offered on the Site and all services provided through the Site, including our digital products and membership system.

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1. Information We Collect

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1.1 Personal Information

  • Account Information: When you create an account, we collect your name, email address, and other information that you provide.

  • Membership Information: Information pertaining to your membership details, including sign-up date, membership level, and current status.

  • Additional Data: If necessary,  we may also collect other data such as IP addresses, device identifiers, and information about your device, browser, and operating system, which may be considered personal data depending on your jurisdiction.

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1.2 Non-Personal Information

  • Cookies and Tracking Technologies: We utilize cookies, including session cookies, persistent cookies, and third-party cookies, to track how you use the Site and to personalize your experience. Our use of cookies helps us improve our services and enhance your user experience. You can manage your cookie preferences through your browser settings.

  • Analytics Information: We may use third-party service providers, such as Google Analytics, to monitor and analyze the use of our Site. These providers may use cookies and other tracking technologies to provide insights into Site usage and user behavior.

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1.3 Digital Products Purchase

  • Transaction Information: For transactions related to digital products, we collect information necessary to complete the purchase, such as your name, contact information, billing address, and payment details. We do not store your payment details; they are securely processed by our third-party payment processor (Stripe) in compliance with applicable regulations. You can learn more about the Stripe security standards here.

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2. Legal Basis for Data Processing

We process your personal information based on the following legal grounds:

  • Consent: Where you have given your explicit consent for the processing of your data.

  • Contract Necessity: To fulfill the contract with you, such as processing your orders or managing your account.

  • Legitimate Interests: For purposes of improving our services, ensuring the security of our Site, and understanding user behavior, provided that these interests are not overridden by your data protection rights.

  • Legal Obligation: To comply with legal obligations, such as responding to lawful requests from public authorities.

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3. How We Use Your Information

  • To Provide Services: We use the information we collect to operate our Site, fulfill your orders, manage your account, and provide you with customer support.

  • To Improve and Maintain Our Services: We use the information to monitor and analyze trends, usage, and activities in connection with our Site to improve and optimize our products and services.

  • To Communicate: We may use the information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any or all of these communications by following the unsubscribe link or instructions provided in any email we send.

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4. Sharing of Your Information

  • Service Providers: We may share your information with third-party companies that perform services on our behalf, including payment processing (Stripe), data analysis (Google Analytics), email delivery (MailChimp), hosting services, customer service, and marketing assistance. These third parties are bound by confidentiality agreements and are not allowed to use your information for their own purposes. We never sell your data to third parties.

  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

 

5. How We Store and Protect Your Information

  • Storage & Processing: Your information collected through the Site may be stored and processed in the United States, or any other country where we or our subsidiaries, affiliates, or service providers maintain facilities. We ensure that appropriate safeguards are in place to protect your data, including, where necessary, reliance on standard contractual clauses approved by the European Commission for data transfers.

  • Security: We are committed to protecting the security of your personal information. We implement industry-standard security measures such as encryption, access controls, and regular security assessments to protect your data. Our website provider, Wix is a PCI Level 1 Merchant & Service Provider and is certified as ISO 27001 and ISO 27018 compliant. Wix services are hosted on AWS and Google Cloud Platform cloud-based data centers, for which Equinix provides all physical colocation services. Our infrastructure providers maintain industry-standard security certifications, including: ISO 27001, ISO 27017, ISO 27018, SOC 1, SOC 2, SOC 3 and PCI DSS Level 1.

  • Data Retention: We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

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5. Your Privacy Rights

  • Access and Updates: You can review and change your personal information by logging into the Site and visiting your account profile page.

  • Right to Erasure: You have the right to request the deletion of your personal information, subject to certain conditions. To request deletion, please contact us using the details provided in the "Contact Us" section or through support@expertcoach.co.

  • Right to Object: You may object to the processing of your personal data where we are relying on a legitimate interest, and there is something about your particular situation that makes you want to object to processing on this ground.

  • Opt-out: You can opt out of receiving marketing messages from us by following the opt-out link or instructions in those messages. Please note that even after you opt out from receiving marketing messages, you might continue to receive administrative messages from us regarding the Service, only if necessary.

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6. Children's Privacy

Our Site does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your Child has provided us with personal information, please contact us. If we become aware that we have collected personal information from Children without verification of parental consent, we take steps to remove that information from our servers.

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7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and, if appropriate, by contacting you via email. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Last update: August 26, 2024.

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8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

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By using our Site, you agree to the collection and use of information in accordance with this policy.

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